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Wearing the same familiar costume every year makes you tired & boring. Thatís why a makeover and a little experimenting is what everyone needs. The New Items for 2014 is the perfect place to start looking. Scout out for a fresh costume and decor ideas as this section holds the most uncanny, interesting and funniest costumes. Most new items are inspired by your favorite TV shows and movies. Our huge variety of decorations and props will astound you as they can be used for theme parties. Got a funky, fresh idea? You might just get what youíre looking for at Costume Circus in 2014

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Halloween Costumes  »  FAQs : Costume Circus

FAQs : Costume Circus
FREQUENTLY ASKED QUESTIONS (FAQ'S):


Costume Circus
is dedicated to giving exceptional customer service and to guarantee our products. This section describes how to use our web store and how to deal with most shopping related issues. Below are some of our most frequently asked questions:


HOW TO SHOP FAQ'S
>>>1. How do I search for Costumes?

>>>2. How can I find out more about a product?
>>>3. The item I want is out of stock, when will it be available?
>>>4. Do you have other styles/sizes that are not shown?
>>>5. If I buy more than one item is there a discount?

>>>6.Can I see the products in your showroom or store?
>>>7. How do I contact customer service?
>>>8. How do I place an order online?
>>>9. Can I track my order?
>>>10. How do I know my order is confirmed?
>>>11. Can I get a catalog?
>>>12. What size does the costume come in?
>>>13. What are the exact measurements of the item?
>>>14. Does the costume include everything in the picture on the site?
>>>15. What are the conditions if I order during the BLACK OUT period?


SHIPPING FAQ'S
>>>
16. When will my order be delivered?
>>>17. Can I pick up my order at the warehouse or head office?
>>>18. Do you ship to Canada or other countries?
>>>19. How do I know what shipping option to select?
>>>20. How can I find out the shipping cost?
>>>21. How is the shipping cost determined?
>>>22. Why is there a package and handling fee?
>>>23. If I'm shipping outside the US will there be any other tax or duty fees?

>>>24. Will my order make it for Halloween?
>>>25. Can I get a faster shipping time?



PACKAGE TRACKING FAQ'S

>>>26. How do I track my package?
>>>
27. Why doesn't my tracking number not work on the UPS website?
>>>28. My tracking says "available upon request". How do I track my package?
>>>29. How do I track my package sent USPS?
>>>30. How do I track my package being shipped to Canada?
>>>31. How do I track my package being shipped to the UK ?


PAYMENT FAQ'S
>>>32. When do I make payment?
>>>33. What forms of payment/credit cards do you accept?
>>>34. What taxes do I have to pay?
>>>35. Why was my credit card was declined?


ORDER CHANGES & ERROR MESSAGES FAQ'S
>>>36. What if I want to make a change or cancel after I've placed my order?
>>>
37. What if I want to make a change to an item in my order during the checkout process?
>>>38. I received an error message during checkout, what do I do?
>>>39. My computer froze in the middle of checkout, what do I do?


ORDER STATUS FAQ'S
>>>40. How can I tell if my order has shipped?
>>>41. What's the status of my order?

>>>42. Why can't I track my order or see it in my account when I log in?
>>>43. Why was my order canceled?
>>>
44. What does it mean when my order is set to back order?
>>>45. What does it mean when my order is set to inquiry?


RETURNS / EXCHANGES FAQ'S
>>>46. What is your return policy?
>>>47. How do I return a product?
>>>48. Why are some products not returnable?
>>>
49. There is a problem with my order, what do I do?


PRIVACY POLICY FAQ'S
>>>50. What information is collected about me when I purchase online?
>>>51. How is my privacy protected?


SECURITY FAQ'S
>>>52. Is my information secure?
>>>53. I do not feel comfortable giving my credit card info over the internet. Can I make a purchase some other way?


ANSWERS

1. How do I search for Costumes?
There are two ways you can search for products. Navigate through the website to search by category. The second way is to use our search box. Type in a keyword or part number to have our shopping cart provide products that match that search term.

2. How can I find out more about a product?
By clicking on a photo or the title of a product on the category pages, will open a product page that will show you complete details on any product. All information is posted on this page. All information not on this page is unavailable this may include specific size measurements.

3. The item I want is out of stock, when will it be available?
-We never know when an item will be back in stock. There is no set time for a manufacture to ship a product. Some products ship to us twice a year others only once a year. By checking back on the website periodically you may see it is available to order. Discontinued items will remain out of stock until they are deleted annually. You may also enter your email on an out of stock item to have our store email you when that particular item comes back in stock.

4. Do you have other styles/sizes that are not shown?
-all varieties and different sizes in our inventory are shown with an individual listing page for most of the products. Everything we offer is in the store. If it is not listed we do not sell it.

5. If I buy more than one item is there a discount?
On each product page you will see a bulk discount chart that calculates the discounted cost according to your quantity. The multiple items you purchase must be of the same product ID to receive a discount.

6. Can I see the products in a showroom?
Unfortunately we do not allow pick-ups; all orders are sent out by a traceable method. For this reason viewing products is also unavailable. We do offer a money back guarantee on most items. If you are not satisfied you may return it. See our return policy for details.

7. How do I contact customer service?
Should you have any questions, please contact one of our friendly customer service reps by email, opening a chat window or by contacting the 24 hour call center.
1.800.890.0409

8. How do I place an order online?
Checkout involves four steps. Add items you wish to buy to your cart. Provide your shipping and billing addresses. Select a shipping method and then enter payment information. Upon confirmation you will be directed to the receipt page that you should review and print for your records.

9. Can I track my order
Once a tracking number has been added to your order and is emailed to you, tracking of the package is available. By using the UPS or USPS website, you are able to see the exact whereabouts of a package within the US. Tracking numbers outside the US must be requested.

10. How do I know my order is confirmed?
After you click the 'submit order' button at checkout you are directed to a confirmation page that will give you order details including your order number. A confirmation of your order is also emailed to you after you see the confirmation.

11. Can I get a catalog?
Unfortunately we do not supply printed catalogs, we consider our website the catalog.

12./13. What size does the costume come in? What are the exact measurements?
The measurements are usually listed on the product page as a small, medium, large etc. For further info on a particular size from a manufacture click 'Manufacturer's Size Chart' or go to our sizing chart to see more details on the manufactures size.

14. Does the costume include everything in the picture?
Promotional images supplied by the manufacture may vary slightly from the actual product. The image may contain items not included in the sale such as footwear, makeup, accessories or other items to enhance the look of the item. If an element is not listed in the description it will not be included in the product. From time to time the manufacture may alter or discontinue an element of a product and we can not anticipate these changes. We will do what we can to rectify an issue and update a product description and image when necessary.

15. What are the conditions if I order during the blackout period ?
When ordering during the black out period Midnight October 15th - Midnight October 31st (PST) all sales are considered final. We do not accept returns or exchanges on any products purchased during this time frame.

16. When will my order be delivered?
Most orders will arrive at your door within 2-10 business days within the US (depending on your location) and 7-14 business days outside the US.

17. Can I pick up my order at the warehouse or head office?
Unfortunately we do not allow pick-ups from our warehouse or our head office; all orders are sent out from our NC warehouse (and a few exceptions from our smaller warehouse in CA) by a traceable method. For this reason viewing products is also unavailable. We do offer a money back guarantee on most items. If you are not satisfied with your purchase you may return it. See our return policy for details.

18. Do you ship to Canada or other countries?
We do ship our products anywhere in the world. All shipments outside the continental US are sent UPS. This is the most reliable service with tracking and we do not offer any other service when shipping outside the US. The shipping fee is based on weight automatically calculated through our shopping cart. We can not offer rush services outside the US due to border/customs delay. Shipments outside the US usually take 1-6 business days for delivery depending on the option you choose.

19. How do I know what shipping option to select?
To calculate your arrival date add the processing time 1-2 days and add it to the shipping travel time displayed you have choosen. Select a Rush UPS option for faster service. Off continent US address have the additional option of USPS for more econimical shipping however can take up to 3 weeks for delivery.

20./21. How can I find out the shipping cost? How is the shipping determined?
To calculate a shipping cost for you we ask that you add items to the shopping cart and fill out your shipping information on the checkout page. Near the bottom of the page you will see real-time quotes for your shipping location. Your shipping cost is calculated using real time quotes from UPS or USPS based on your zip code.

22. Why is there a package and handling fee?
As an online retailer we know the cost of hiring staff to package and handle your order for shipping. This fee is added to your order to cover those costs as well as box/package fees.. Unlike other online companies who charge upwards of a $10 handling fee, ours is modest in comparison, visible in your cart before you checkout with your payment information.

23. If I'm shipping outside the US will there be any other tax or duty fees?
As a commercial seller we have to put a value on the package for insurance purposes when shipping. International buyers outside the US are fully responsible for paying all customs duties and/or taxes which may be assessed as a result of this transaction for your country. Please check with your government website for these import duty and tax fees. UPS brokerage fees are included in our shipping quotes.

24. Will my order make it for Halloween?
We experience a high volume of orders during October for the Halloween season, but we guarantee you will recieve it by Oct 31st 3pm or it is absolutely free. Even if we have to upgrade the shipping to make it there at no extra charge to you. See our delivery guarantee.

25. Can I get a faster shipping time?
We are unable to speed up any one particular order's processing time after it is placed. We do require the 1-2 processing time. The transit time is the only method of speeding up a package before the order is placed. This however can not be altered when the order is in processing. Orders can also not be cancelled once they are placed. Once the tracking number is added to your order you may call the carrier to see if they are able to speed up it's delivery.

26. How do I track my package?
At checkout we ask our customers to create accounts so they are able to know order status and to track a package with tracking numbers. Your order number should show up if you created your account before or during the checkout process. If you created an account after receiving an order confirmation, the status will not be available to you. We add tracking numbers to orders when they become available and tracking is also emailed to the address you provided when your package ships. If you have yet to receive a shipped confirmation in your email, it has likely not shipped yet. In the email you will see the tracking number that can be tracked on the UPS website.

If you have any issues with the delivery call their customer service line to resolve them as it's faster for UPS to redirect or track orders in the area of destination. It is also the customers responsibility to ensure the carrier delivers to you.

1-800-PICK-UPS (800-742-5877)
1-800-833-0056 - TTY/TDD Access for the Hearing Impaired

27. Why doesn't my tracking number work on the UPS website?
We add tracking numbers even over the weekend to orders, although there is no pickup for these packages until the following Monday. The tracking you received likely was added over this time period and will become active on the following Monday or Tuesday. If your tracking is still not active send us an email about the order. For tracking packages USPS you will need to send us a request for tracking as we record those by hand.

28./29./30./31. My tracking says "available upon request". How do I track my package? How do I track my package sent USPS?
USPS tracking is recorded by hand, someone in our shipping dept will referrence it for you and add it to your account's order number. Once you have attained the tracking number for USPS, Check the USPS website to track it.

If you have any issues with the delivery call their customer service line to resolve them as it's faster for USPS to redirect or track orders in the area of destination. It is also the customers responsibility to ensure the carrier delivers to you.
International Package Tracking
1-800-222-1811
Hours of Operation:
Monday through Friday from 8:00 a.m. to 9:30 p.m. (Eastern Time)
Saturdays from 9:00 a.m. to 7:00 p.m. (Eastern Time)
Closed Sundays and Holidays

32. When do I make payment?
Once you have added all your items to the cart and are ready to checkout, your credit card or PayPal information will be attained. Once the order is placed, the payment is automatically billed to you at the time you get an order confirmation. If you are placing an order with paypal, the payment is sent to us instantly unless you use their Echeck service which can take up to 10 days to clear. Inventory is not held for Echeck payments. If an item in your order sells out before your payment clears we will notify you. We do not recommend Echecks for this reason.

33. What forms of payment/credit cards do you accept?
We accept VISA, Mastercard through our Moneris payment gateway and PayPal payments. With Paypal you may also pay with AMEX, Discover and direct debits from your bank account with their Echeck feature.

34. What taxes do I have to pay?
Shipments anywhere within the 48 continental United States including APO, FPO, Alaska. Guam, Puerto Rico & Hawaii and all other countries except Canada are not billed tax. Sales tax of 5% (GST) will only be assessed for orders that are shipped to Canada and an additional tax of 7% (PST) for those shipments to the province of British Columbia. This is due to the fact that our corporate office is in Vancouver BC. All other countires will pay taxes during boarder crossing. This is a great savings from other online stores.

35. Why was my credit card declined?
If your credit card is declined there may be a few reasons why: the card has no funds available, you entered the wrong CCS security code, the card is expired, you entered the wrong billing information, the card does not allow internet purchases(card not present purchases), there is a hold on the card. In any event by calling your issuing bank they can tell you why the card is declining. If you continue to have issues try a different credit card. We only accept credit cards with the Visa or Mastercard symbol and 16 digits through our payment gateway. We can also accept American Express and Diners through Paypal. If you wish to speak to one of our billing customer service representative please call 1.800.890.0409. Feel free to place a new order with an attempt on another credit card if you recieve a declined message.

36. What if I want to make a change or cancel after I've placed my order?
Once orders are placed they can not be canceled or altered if they have been sent to our shipping dept. There is a small window of time that allows for alterations. Call our customer service for these requests. You usually have until the end of the day for an alteration to your order after that you have the option to return under our return policy guidelines.

37. What if I want to make a change to my order during the checkout process?
You can delete items, update quantities and add new items before you complete your checkout process without any problems or help from customer service.

38./39. I received an error message or my computer froze during checkout, what do I do?
Orders that are not checked out completely are not valid and will not go through, although our cart should hold your items for approx 30 days allowing you to complete checkout if you chose to restart your browser. If the error happened after you clicked the "place order" button, a rep will be able to inform you if your order has been completed or if you need to place the order once more.

40. How can I tell if my order has shipped?
If you created an account you can log on and check the status of any order you have placed with our site. A customer service rep will also be able to inform you of your order status if no account was created at checkout.

41./42. What's the status of my order? Why can't I track my order or see it in my account when I log in?
At checkout we ask our customers to create accounts so they are able to log in and know order status and to track a package with tracking numbers. Your order number should show up if you created your account before or during the checkout process. If you created an account after receiving an order confirmation, the status will not be available to you. We add tracking numbers to orders when they become available and tracking is also emailed to the address you provided when your package ships. If you have yet to receive a shipped confirmation in your email, it has likely not shipped yet. In the email you will see the tracking number that can be tracked on the UPS website. By contacting our sales reps you can also attain your order status by quoting the order number.

43. Why was my order cancelled?
If an item is out of stock on your order, the complete order may be cancelled to allow for a faster reordering by you. If your payment was declined or returned NSF this would also cause a cancellation. If an order is unable to meet a delivery deadline it may also be canceled. Costume Circus reserves the right to cancel any order at any time with a full refund given without further compensation to the customer.

44. What does it mean when my order is set to back order?
We usually have a large stock of products but if you purchase a product we have on back order, an email will be disbursed. Our customers who have ordered a back order item may elect to have the remainder of the order shipped and the back ordered item cancelled or replaced with something else. Inventory levels are updated to the site every day. During the month of October we will take the initiative to cancel orders completely that have back order items to help with our workflow of orders. This will also speed up your reorder process for in stock items during the busy season.

45. What does it mean when my order is set to inquiry?
If you notice your order status set to inquiry this usually signals that there is an internal review of the order after the customer has signaled a problem with the order. Once the situation is cleared up the status will be set to "inquiry complete" or "order complete".

46. What is your return policy?
If you need to return something, please send an email tor within 3 business days of receiving your order for an authorization and return shipping address information. We will accept returns and exchanges if they meet the guidelines and are within 3 business days of delivery as long as you have received a return authorization. Our company sells novelty costumes and other novelty items that may quickly be disposed of after one use, so we have to adhere to a very short return policy and blackout period (no returns) from Dec 15th to Nov 1st. All of our customers agree to this policy by reading the terms and conditions clearly displayed on the website and on the sales receipt. At checkout before submitting an order there is a check box you click to show you have read and understand these polices before making a purchase. A lot of websites and physical retail stores do not accept returns with all sales being final for Halloween, but we do allow that 3 business day period for those customers wishing to make size exchanges and return items outside the Blackout period. The items must be resalable unused/unopened in the original packaging (the packaging must not be damaged in any way with the advertising tags and material in tact). For complete details on returns see our return policy.

47. How do I return a product?
Once you have alerted us of your return via email and have attained a return authorization form. Instructions are given to you on how to return a product.

48. Why are some products not returnable?
There are a few products we do not accept returns for because of health code, or right of secrets (magic items) and once purchased can not be resold even if unopened. All FINAL SALE items are as follows: hats, wigs, masks, intimate apparel, makeup, prosthetics, boots, shoes, magic tricks, books, videos, audio cassettes and CDs

49. There is a problem with my order, what do I do?
If you have received your package and have issues or questions about the purchase contact our customer service by email for a solution. We need all issues documented with email correspondence.

50/51/52. What information is collected about me when I purchase online?
See our privacy policy for complete details.

53. I do not feel comfortable giving my credit card info over the internet. Can I make a purchase some other way?
You may place an order with telephone representatives who are standing by 24/7 to provide you express ordering by telephone. A small fee of $2.95 will be assessed for orders where payment is provided by telephone.